Our Policies

Our primary concern is ensuring that our customers have a secure online experience shopping with us and we always aim to be speedy with the shipping of our products

Refund Policy

Our customers have the right to cancel an order within seven days of receiving the products. They will receive a full refund. If you wish to return goods to us, please get in touch. If the Kendama has been modified in any way such as respraying or painting, we cannot exchange or refund it.

Shipping Policy

We ship all items in plain padded envelopes or in a plain cardboard box. It will have your name and address on a label on the front, a royal mail postage label and a PO box return address on the back.

Privacy Policy

We always aim to protect your privacy and never share your personal information with any third parties. We do not hold/see your credit card information at any time.

Image Policy/Copyright

The copyright in all product images on this site is owned by Kendama UK. They MAY NOT be used without express permission.